Command overview
Network health, integrations, and governance in one surface.
Live marketplace posture
Headlines synthesized from shipments, fleet verifications, and complaint queues.
Exception radar
Surfaced from dispatch + complaints queues.
- Jubail · FL-9921
Driver reassignment requested — chemical load
- Riyadh · cold chain
OTP pickup confirmed within SLA
- COD · Gulf Cargo
Wallet sweep blocked — bank mandate review
Manual Workflow Simulator
Simulates real transport operations end-to-end before wiring backend services.
API / call center / sales portal creates shipment request.
Zone, weight, SLA and contract rates are validated.
Driver, truck and route are assigned by operations team.
Driver app confirms pickup with OTP / photo / e-sign.
GPS, ETA alerts, delay exceptions stream to dashboard.
ePOD + COD reconciliation + customer invoicing.
Integration Readiness
Front-end contracts prepared to wire both mobile apps and sub-company portals.
Tasks, route, pickup/delivery scan, ePOD, incident reporting.
Live tracking, ETA notifications, support chat, rating flow.
Tenant-level fleet/users/trips with HQ governance controls.
Unified KPI endpoints for all subsidiaries and regions.
Operational Feature Matrix
Required super-admin capabilities to keep logistics workflows fully controllable.
| Module | Scope | Readiness | Owner |
|---|---|---|---|
| Tenant Provisioning | Create/subscription/limits | Ready | HQ Admin |
| Role Policies | RBAC + audit permissions | Ready | Security Team |
| Trip Orchestration | Dispatch + live exceptions | Ready | Ops Team |
| Finance Settlement | Wallet, COD, invoices | In Progress | Finance |
| Compliance Center | PDPL, GDPR, logs, retention | Ready | Legal/IT |